If you find yourself needing IT support, chances are good that we can help you out remotely. We do this over the internet using a simple, secure remote control program called SimpleHelp.You can watch a video of the steps below (macOS Ventura): You can watch a video of the steps below (macOS Montery ...

IntroductionFor URGENT problems please call us directly on 0508 ENTITY (0508 368 489)If you have a technical issue that you want to report, the best way to do this is by submitting a ticket to our helpdesk. It’s as straightforward as writing an email and only takes a couple of minutes.First get on t...

IntroductionThis live document is intended to be used by Site Administrators and staff at clients of Entity. As Google makes changes to the way this process works, we will make the requisite changes, so it may be useful to subscribe to this document.OverviewThere are two steps involved in using Goog...

The following table provides the steps to follow in order to use the basic features of the Entity communications system:FeatureHandsetSpeaker PhoneAnswering a Call1. Pick up the handset when the phone is ringing.1. Press the Speaker button on the phone.Ending a Call1. Hang up the handset or press th...

Listening to your voicemailYou can access your Entity Communications voicemail from your phone:- From your own phone - Simply dial *55 from your Entity Communications phone to access your personal mailbox.- Voicemail Star Access - Dial your own Entity Communications number from any phone and wait fo...

You can download the current version of macOS via the Mac App Store, and older ones via these links:macOS CatalinamacOS MojavemacOS High SierramacOS SierraOS X El CapitanOS X YosemiteIf, however, you find that you're unable to download using Software Update (with an error "Update not ...

Using email has become an essential part of our day-to-day activities (second only to instant messaging social platforms these days), but due to a bunch of technical reasons, legitimate emails can frustratingly be caught by our spam filters. Setting individual email contacts to "not spam" likely won...

You may find that there's not normally a reason for you to record some sort of audio, but it can be really useful, whether for the purposes of updating the IVR recording on your Entity communications system, taking notes during a meeting or a little voice memo reminding you of something you need to ...

If you are from an organisation that already has their email and/or files hosted with G-Suite (i.e. emails are sent as person@organisation.nz or similar), you will need to speak to your organisation's IT department about getting an account. Naturally, from a security perspective, no one else can do ...

If you don't already have a Google-hosted account (whether someone@gmail.com or someone@organisation.nz), please have a look at Signing up with Google at this link.As most people don't add/remove Google accounts on a daily basis, this series of articles is intended to be a reference for you to ...

Adding a Google Account using macOS on your MacThis tutorial assumes you're adding your Google account for the purposes of syncing with Apple's apps (e.g. Mail, Safari etc.) - if you're using the Chrome web browser and want to be able to make better use of the security separation, we'll add another ...

Whether you have an iPhone or an iPad, the adding of a Google account is essentially the same... However, there are two different ways you need to consider adding an account depending on how you're going to use it:Using Gmail to sync with iOS servicesIf you are using your own device and want to sync...

Unfortunately, the design of Android's ecosystem means that different Android devices can have totally different methods of doing the same thing. On a Samsung device, however, you can have a pretty standard method of adding accounts:From your Samsung Home screen, navigate: Apps  > Setti...

As with macOS, this tutorial assumes you're adding your Google account for the purposes of syncing with Microsoft's apps (e.g. Mail, Calendar etc.) - if you're using the Chrome web browser and want to be able to make better use of the security separation, we'll add another article specifically for t...

If you are using OpenWRT, you may need a little more explanation than "check your modem's guide" when it comes to setting up your connection with Entity.Depending on where you are in the country, you may be able to simply plug your ONT directly into your OpenWrt device's WAN port and everything work...

Most Android devices will be very similar in getting set up, however, the general gist is as follows:From the welcome screen, click GET STARTEDIf you haven’t already inserted a SIM card, you’ll get prompted to install one (or you can tap on SKIP)On the “Setup your [phone] screen”, click on “Setup as...

As an “agent” for your organisation, you have visibility over and can interact with all the help desk tickets in your domain.An agent user has more helpdesk access and permissions than a regular user account. Please contact us to grant those permissions to you.To log in as an agent, visit https://su...

There are a number of reasons why you may want to forward all or only certain types of messages as they arrive in your inbox to another email address. These reasons may include anything from archival to a change of domain. If you own the source Google Workspace environment, this is more easily achie...

Following Google's own instructions (available here) should get you everything you need to reset your chrome device to its best as-new state as it can get.The purposes behind this are far-ranging, including selling your device to someone else or simply freeing up storage by getting rid of a whole bu...

At Entity, we take the online safety of your students very seriously, especially in a day and age where so much is going on in the digital environments that it’s hard for people to keep up with the ways in which our children are exposed.Schools, by their very nature, are now having to make some of t...