Voicemail Access and Management (Changing Recordings etc)

Listening to your voicemail

You can access your Entity Communications voicemail from your phone:

- From your own phone - Simply dial *55 from your Entity Communications phone to access your personal mailbox.
- Voicemail Star Access - Dial your own Entity Communications number from any phone and wait for it to go to voicemail. When you start to hear the voicemail greeting press '*' and you will be prompted for your voicemail PIN code (this must already be set up from your own phone first using the main menu option '0' below) - you will then be able to access your mailbox messages as normal. You can also set up calling numbers as trusted callers to avoid having to enter a PIN number.

Once you've accessed your voicemail, you can press the following keys:

'1′ - Listen to messages in the currently selected folder. (new or old messages selected when you first connect)
'2′ - Change your current message folder. ('0′ for new messages, '1′ for old messages, '2′ for work messages, '3′ for family messages, '4′ for friends messages, '#' to cancel)
'3′ - advanced options ('4′ to place an outgoing call)
'0′ - Mailbox options (record greetings and set PIN number)
'*' - Help
'#' - Exit

'3′ - advanced options ('1′ - send a reply if the caller is another Cloud PBX user, '2′ - call the person who left the message, '3′ - listen to the message details, '4′ - to place an outgoing call)
'4′ - Go back to the previous message
'5′ - Repeat the current message
'6′ - Play the next message
'7′ - Delete the current message
'8′ - Forward the message to another voice mailbox
'9′ - Save the message to a folder ('0′ for new messages, '1′ for old messages, '2′ for work messages, '3′ for family messages, '4′ for friends messages)