Terms & Conditions

All prices quoted on this website are in New Zealand Dollars.

Errors and Ommissions
While every attempt is made to ensure the information provided on our site is accurate, we are not responsible for any product image and information errors and omissions.

Acceptance of terms and conditions
The terms and conditions are the terms on which Entity Hub Ltd offers you access to the products and services and the web site. By placing an order with us you automatically agree to our terms and conditions. Please read the following carefully. If you do not accept these terms and conditions, you must refrain from using the services available to you.

Amendment of terms and conditions
These terms and conditions may be amended in whole or in part by Entity Hub Ltd from time to time. Amendments will be effective immediately upon posting of the amended terms and conditions on this web site. You are responsible for ensuring you are familiar with the latest terms and conditions. Your continued use of the services represents your agreement to be bound by the terms and conditions as amended.

Our online order form is a secure order form. All details are encrypted until they reach us.  Your personal and credit card details are required when you order so we can process and ship your purchases to you as quickly as possible. When the order is transmitted your details are encrypted – your personal information is immediately isolated on a secure server SSL (Secure Socket Layer) not accessible from the internet.

The copyright © notice on pages in the www.entity.nz website maintains the copyright on all of the pages. This includes the graphics, text, and all other content. In accordance with international copyright law, everything is copyrighted, whether or not it includes a copyright notice.

Logos and Trademarks
Be aware that certain names, logos, designs, titles, words or phrases on our pages may constitute trademarks, service marks, or trade names and are protected by law.

No International Orders
Entity’s products and pricing are structured for New Zealand consumers, because of licensing restrictions and the forever increasing risk of fraudulent electronic transactions, Entity is unable to process international orders.

We will always go out of our way to ensure our customers are happy with their purchases and we will always try to remedy issues. However we are not obliged to refund if the buyer simply changes their mind or no longer requires the goods after taking delivery. Where Goods may be returned for a refund in some cases delivery charges may not be refundable and a 15% restocking fee will apply.

PLEASE NOTE: As a result of copyright laws a refund or exchange is only available for software purchases if the product is defective. Software purchases are still guaranteed under the Consumers Guarantees Act.

Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Entity. In the event that goods sold are not of good quality or are faulty, Entity has the right to decide whether to offer a repair, replacement or a refund. Where the goods and/or services supplied pursuant to this sale are supplied for the purpose of a non-natural person then the provisions of the Consumer Guarantees Act 1993 shall not apply (Section 42.2).

Extent of Liability
The liability of Entity for any loss or damage or injury arising directly or indirectly from any defect in the goods supplied is limited to the replacement or repair of such defective goods under warranty or damages not exceeding the invoiced value of such defective goods at the option of Entity and this limitation shall apply to liability howsoever arising whether in contract or in tort. Entity shall not be liable for any loss damage or injury caused by improper or incorrect installation repair operation or use of the goods supplied. Entity shall not be liable to the Customer for any consequential or indirect damage or loss of any kind whatsoever.

Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

Payment and Delivery Options
Once we receive your order, Entity will contact you to confirm receipt of your order, advise stock availability and provide an estimated time of delivery. Please note: Consumables may come in multiple deliveries.

Payment Options
•  Credit Card
•  Internet Direct Credit to our bank account

Credit Card
www.entity.nz utilises a secure payment gateway for Visa and MasterCard credit card payments which is endorsed by our bank, ASB. Your credit card details are not kept on file by Entity Hub Ltd, or any other affiliated parties. Please note that a 1.9% Merchant Fee is applied to all orders being placed via the website.

Internet Direct Credit
This is our preferred method of payment. If you select ‘Internet Direct Credit’ as the payment option, you will be prompted with details of our bank account information and a reference number for you to add to the payment information. You are then able to use your own online banking facility to make the payment right away. Once we have confirmed receipt of the payment (usually next business day) then we can process your order immediately.

Delivery Options
•  Despatched to your address by courier
•  Other options available on request

Despatched to your address by courier
As you complete your order and select this option, you will be asked for a delivery address that a courier is able to attend (note that this must be a physical address and not a PO Box). Once you have entered the address, our online freight calculator will add the appropriate freight charge before the order is finalised.

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