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  • Communications

Broadband and Telephone Products and Services Terms

These terms (Broadband and Telephone Products and Services Terms) apply if we provide Broadband and TelephoneProducts and Services to you, in addition to Entity's standard Terms and Conditions (Standard Terms), which also apply to the Broadband and Telephone Products and Services provided by Entity. To the extent of any inconsistency between these Broadband and Telephone Products and Services Terms and the standard Entity Terms and Conditions, these Broadband and Telephone Products and Services Terms will prevail.

  1. Term
    1. We can terminate this agreement, or the provision of any service to you, immediately if you breach any term of this agreement or if we reasonably believe that you have supplied incorrect or misleading information to us.
    2. If this agreement is terminated for any breach or misuse of the service, you are not entitled to a refund for any credit balances on your account, unless agreed otherwise.
    3. In order to terminate your service, you must open a support ticket requesting termination via the Entity Helpdesk. We do not provide refunds for unused service or credit balances.
  2. Charges and payment
    1. Unless agreed to in writing, all services are offered on a pre-pay basis. You will be billed on a monthly basis in advance for plans, access and additional services provided to you and pay as you go for all other services.
    2. To use our services you must have a credit balance on your account. We only accept payment via credit card, debit card, or online banking. If the credit balance in your account is used up while you are on a call or using a Service the call or Service will be automatically disconnected.
    3. If paying by credit or debit card the name that will appear on your statement will be Entity Communications Limited.
    4. If paying by Bitcoin you agree that the payment will be converted to NZ currency at the time of the payment using the conversion rate applied by Entity's Bitcoin settlement partner. You also agree that the payment may include any Bitcoin transaction fee that is applied by the settlement partner. Any dispute or refund that applies to Bitcoin settlements will use the conversion rate that applied at the time of original settlement.
    5. Entity may debit pay-as-you-go charges such as (but not limited to) overage, porting, connection and installation fees to your account which may put the account into a negative balance. It is the customer's responsibility to monitor account balance and Entity accepts no responsibility for any consequences.
    6. If you do not maintain a credit balance we can, without prejudice to any other rights we have, suspend, bar, re-direct or restrict your use of all or any of the Services (including any unused plan minutes) without giving you prior notice. If we suspend, bar, re-direct or restrict the Services all Charges will continue to apply. If our services are suspended because of your breach, we can charge you a reconnection fee if services are to be recommenced.
    7. We reserve the right to change our rates from time to time and if we increase any rates we will give you as much notice as reasonably possible. The latest rates are available on our website www.entity.nz
    8. You are responsible for your account and must pay our charges regardless of whether you or someone else uses those services.
    9. If you wish to raise a billing dispute you must notify us by email within 30 days of your account being debited or you will be deemed to have waived your right to a refund.
    10. No refunds will be provided for any unused credit balances. A credit balance for an account that has been inactive for 6 months will be lost.
  3. Using our services
    1. You must not use our services (or permit our services to be used) in a way that: breaks any laws or infringes anyone's rights or in a way that is malicious, obscene or offensive.
    2. You agree to provide us with accurate and correct information so we can provide you with the necessary services or contact you if required from time to time.
    3. We can suspend or restrict the services we provide you at any time if:
      1. you resell any of our services;
      2. you do not use the service sensibly and within our reasonable use guidelines set out in 3.4 below;
      3. we believe that you have breached any of our terms and conditions;
      4. you do not maintain a positive credit balance on your account.
    4. Entity's personal and small business plans are available on the basis of reasonable use. If you use the service in a way that is inconsistent with the normal use for your service or plan we may:
      1. monitor and investigate your usage; and
      2. suspend and/or withdraw the Service; or
      3. charge our standard per minute rate for additional calls.
    5. You must keep secure any password or PIN number that is used by you to access our services and ensure that is it not disclosed to any unauthorised person. You must also change your password or PIN number if we ask you to do so.
    6. If your service is cancelled, terminated or reallocated you will relinquish and discontinue use of any numbers, voicemail access numbers and/or web portals assigned to you by Entity.
  4. Phone numbers
    1. Any phone number that we allocate to you does not become your property and does not constitute any transfer of property rights.
    2. If we need to change your number we will send you a notification by email and give you as much notice as possible.
    3. We can withdraw or terminate any number at any time without liability, particularly if you do not comply with the instructions for use provided by Entity.
    4. You may be able to port your Entity number to another service provider. If you wish to do so you must contact the other service provider directly and you will be responsible for completing the Porting requirements of that service provider. We will comply with our obligations under the Terms for Local and Mobile Number Portability in relation to the porting of your number. You will be responsible for all costs associated with porting the number.
    5. If your account is inactive for more than 3 months or disconnected and you have not ported the associated phone number(s), we may at our sole discretion reallocate the number(s) associated with your account.
    6. If you wish your details to be available through directory assistance and/or in the phone book then we will pass your name, number and address to Yellow. You agree that Yellow can use your details for those purposes.
  5. Broadband Services
    1. Your application of Service is subject to qualification check during the provisioning process. If we cannot provide the Service, you can cancel the Service order without penalty.
    2. Our plan speeds are the maximum speeds at which you are able to send data to or receive data from our network. Because we rely on other providers to deliver data to or from our network we are unable to guarantee that these speeds will be available to you. Nor can we guarantee that our Broadband services will always be available or that they can always be utilised for any particular purpose.
    3. You must not knowingly transmit any worms or viruses or use our services in a manner that is likely to or is intended to damage or compromise the security of our network or anyone else's network.
    4. We do not control the information that can be accessed through the Internet. Accordingly, we are not responsible for any inaccurate, illegal or offensive information which may be obtained from your use of our services. We are also not liable for any viruses or other harmful code which you download via the internet.
    5. We may install equipment and carry out other work at a customer's premises. If we do so at your premises, then you grant to us and our contractors an irrevocable licence to enter your premises as and when we reasonably require (and you must obtain any necessary consents to such access) for the purposes of installing, maintaining, monitoring and removing such equipment or carrying out such work.
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