Getting Remote Support

If you find yourself in need of a little help with something, we use a simple, secure remote control program called SimpleHelp.In order to access the system, you will need to know your customer code. You can get this code from your regular technician, or by contacting us on 0508ENTITY. Once you have...

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Submitting a Helpdesk Ticket

IntroductionIf you have a technical issue that you want to report, the best way to do this is by submitting a ticket to our helpdesk. It’s as straightforward as writing an email and only takes a couple of minutes.First get on the internet and visit http://support.entity.nz/ and click on “Open a New ...

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Basic Call Features

The following table provides the steps to follow in order to use the basic features of the Entity communications system:FeatureHandsetSpeaker PhoneAnswering a Call1. Pick up the handset when the phone is ringing.1. Press the Speaker button on the phone.Ending a Call1. Hang up the handset or press th...

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