Getting Remote Support

If you find yourself in need of a little help with something, we use a simple, secure remote control program called SimpleHelp.In order to access the system, you will need to know your customer code. You can get this code from your regular technician, or by contacting us on 0508ENTITY. Once you have this, you can access it by visiting code.rm.entit...

Read More

Submitting a Helpdesk Ticket

IntroductionIf you have a technical issue that you want to report, the best way to do this is by submitting a ticket to our helpdesk. It’s as straightforward as writing an email and only takes a couple of minutes.First get on the internet and visit http://support.entity.nz/ and click on “Open a New ticket”Fill in all the fields with a red star next...

Read More

Basic Call Features

The following table provides the steps to follow in order to use the basic features of the Entity communications system:FeatureHandsetSpeaker PhoneAnswering a Call1. Pick up the handset when the phone is ringing.1. Press the Speaker button on the phone.Ending a Call1. Hang up the handset or press the End Call soft key1. Press the Speaker button or...

Read More

Downloading macOS installers from the command line

You can download the current version of macOS via the Mac App Store, and older ones via these links:macOS CatalinamacOS MojavemacOS High SierramacOS SierraOS X El CapitanOS X YosemiteIf, however, you find that you're unable to download using Software Update (with an error "Update not found" or "The requested version of macOS is not a...

Read More

Turning off your spam filter

Using email has become an essential part of our day-to-day activities (second only to instant messaging social platforms these days), but due to a bunch of technical reasons, legitimate emails can frustratingly be caught by our spam filters. Setting individual email contacts to "not spam" likely won't cut the mustard, because most of these "fa...

Read More

1 - 7 of ( 7 ) records