Getting Remote Support

If you find yourself in need of a little help with something, we use a simple, secure remote control program called SimpleHelp.In order to access the system, you will need to know your customer code. You can get this code from your regular technician, or by contacting us on 0508ENTITY. Once you have this, you can access it by visiting code.rm.entit...

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Submitting a Helpdesk Ticket

IntroductionIf you have a technical issue that you want to report, the best way to do this is by submitting a ticket to our helpdesk. It’s as straightforward as writing an email and only takes a couple of minutes.First get on the internet and visit http://support.entity.nz/ and click on “Open a New ticket”Fill in all the fields with a red star next...

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Basic Call Features

The following table provides the steps to follow in order to use the basic features of the Entity communications system:FeatureHandsetSpeaker PhoneAnswering a Call1. Pick up the handset when the phone is ringing.1. Press the Speaker button on the phone.Ending a Call1. Hang up the handset or press the End Call soft key1. Press the Speaker button or...

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Voicemail Access and Management (Changing Recordings etc)

Listening to your voicemailYou can access your Entity Communications voicemail from your phone:- From your own phone - Simply dial *55 from your Entity Communications phone to access your personal mailbox.- Voicemail Star Access - Dial your own Entity Communications number from any phone and wait for it to go to voicemail.  When you start to h...

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