Getting Remote Support

If you find yourself in need of a little help with something, we use a simple, secure remote control program called SimpleHelp.In order to access the system, you will need to know your customer code. You can get this code from your regular technician, or by contacting us on 0508ENTITY. Once you have...

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Submitting a Helpdesk Ticket

IntroductionFor URGENT problems please call us directly on 0508 ENTITY (0508 368 489)If you have a technical issue that you want to report, the best way to do this is by submitting a ticket to our helpdesk. It’s as straightforward as writing an email and only takes a couple of minutes.First get on t...

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Basic Call Features

The following table provides the steps to follow in order to use the basic features of the Entity communications system:FeatureHandsetSpeaker PhoneAnswering a Call1. Pick up the handset when the phone is ringing.1. Press the Speaker button on the phone.Ending a Call1. Hang up the handset or press th...

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Turning off your spam filter

Using email has become an essential part of our day-to-day activities (second only to instant messaging social platforms these days), but due to a bunch of technical reasons, legitimate emails can frustratingly be caught by our spam filters. Setting individual email contacts to "not spam" likely won...

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How to Record Audio on your Computer or Phone

You may find that there's not normally a reason for you to record some sort of audio, but it can be really useful, whether for the purposes of updating the IVR recording on your Entity communications system, taking notes during a meeting or a little voice memo reminding you of something you need to ...

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Signing up for Google Suite or a Gmail Address

If you are from an organisation that already has their email and/or files hosted with G-Suite (i.e. emails are sent as person@organisation.nz or similar), you will need to speak to your organisation's IT department about getting an account. Naturally, from a security perspective, no one else can do ...

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Adding a Google Account to your Device

If you don't already have a Google-hosted account (whether someone@gmail.com or someone@organisation.nz), please have a look at Signing up with Google at this link.As most people don't add/remove Google accounts on a daily basis, this series of articles is intended to be a reference for you to ...

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Adding a Google Account using macOS on your Mac

Adding a Google Account using macOS on your MacThis tutorial assumes you're adding your Google account for the purposes of syncing with Apple's apps (e.g. Mail, Safari etc.) - if you're using the Chrome web browser and want to be able to make better use of the security separation, we'll add another ...

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Adding a Google Account to your iPhone or iPad

Adding a Google Account to iOS on your iPhone or iPadWhether you have an iPhone or an iPad, the adding of a Google account is essentially the same... However, there are two different ways you need to consider adding an account depending on how you're going to use it:Using Gmail to sync with iOS...

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Setting up your new (or factory reset) Android device

Most Android devices will be very similar in getting set up, however, the general gist is as follows:From the welcome screen, click GET STARTEDIf you haven’t already inserted a SIM card, you’ll get prompted to install one (or you can tap on SKIP)On the “Setup your [phone] screen”, click on “Setup as...

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Helpdesk for Agents

As an “agent” for your organisation, you have visibility over and can interact with all the help desk tickets in your domain.To log in as an agent, visit https://www.entity.nz/, click on “Quick Links” and “Support Centre” from the drop-down menu. This wil...

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Reset your chrome device to factory settings

Following Google's own instructions (available here) should get you everything you need to reset your chrome device to its best as-new state as it can get.The purposes behind this are far-ranging, including selling your device to someone else or simply freeing up storage by getting rid of a whole bu...

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