Getting Remote Support

If you find yourself in need of a little help with something, we use a simple, secure remote control program called SimpleHelp.In order to access the system, you will need to know your customer code. You can get this code from your regular technician, or by contacting us on 0508ENTITY. Once you have...

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Submitting a Helpdesk Ticket

IntroductionIf you have a technical issue that you want to report, the best way to do this is by submitting a ticket to our helpdesk. It’s as straightforward as writing an email and only takes a couple of minutes.First get on the internet and visit http://support.entity.nz/ and click on “Open a New ...

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Basic Call Features

The following table provides the steps to follow in order to use the basic features of the Entity communications system:FeatureHandsetSpeaker PhoneAnswering a Call1. Pick up the handset when the phone is ringing.1. Press the Speaker button on the phone.Ending a Call1. Hang up the handset or press th...

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Accessing my Entity router?

You can manage your modem's settings by going to the Modem Interface. This is useful if you want to change your Wi-Fi's name and password, create a shared network drive or add a VPN.If you're using your own modem, please see Setting up a non-Entity modem.Steps to accessing Modem Web Interface1....

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Setting up a non-Entity modem

If you've got a modem that you didn't buy from Entity and want to connect it to your broadband, you can use these settings to get going.You'll first need to check your modem's guide to ensure it is capable of connecting directly to Entity Fibre or broadband. (Some networking devices can only distrib...

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What are Entity's DNS addresses?

Our DNS Servers are:Preferred DNS Server: 188.166.239.35Alternate DNS Server: 128.199.192.221You may also prefer to use either Cloudflare's public DNS:Preferred DNS Server: 1.1.1.1Alternate DNS Server: 1.0.0.1Or Google's public DNS servers:Preferred DNS Server: 1.1.1.1Alternate DNS Server: 1.0.0.1...

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Factory Reset Netcomm NB604N

Learn about how to factory reset a Netcomm NB604N modem. Before you start: Resetting your modem to its factory settings will remove any changes that you have made. This means that you will need to reapply these adjustments once the modem has been reset. Method 1: Reset buttonWhile the mode...

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Turning off your spam filter

Using email has become an essential part of our day-to-day activities (second only to instant messaging social platforms these days), but due to a bunch of technical reasons, legitimate emails can frustratingly be caught by our spam filters. Setting individual email contacts to "not spam" likely won...

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How to Record Audio on your Computer or Phone

You may find that there's not normally a reason for you to record some sort of audio, but it can be really useful, whether for the purposes of updating the IVR recording on your Entity communications system, taking notes during a meeting or a little voice memo reminding you of something you need to ...

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Signing up for Google Suite or a Gmail Address

If you are from an organisation that already has their email and/or files hosted with G-Suite (i.e. emails are sent as person@organisation.nz or similar), you will need to speak to your organisation's IT department about getting an account. Naturally, from a security perspective, no one else can do ...

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Adding a Google Account to your Device

If you don't already have a Google-hosted account (whether someone@gmail.com or someone@organisation.nz), please have a look at Signing up with Google at this link.As most people don't add/remove Google accounts on a daily basis, this series of articles is intended to be a reference for you to ...

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Adding a Google Account using macOS on your Mac

Adding a Google Account using macOS on your MacThis tutorial assumes you're adding your Google account for the purposes of syncing with Apple's apps (e.g. Mail, Safari etc.) - if you're using the Chrome web browser and want to be able to make better use of the security separation, we'll add another ...

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