The standard procedure for creating a Secure Shell public/private key pair for UNIX-based systems (including Linux and macOS) follows. For information on additional options, see ssh-keygen.- Open your favourite terminal application- Run the key generation program:ssh-keygen -t rsaGenerating public/p...

Most system administration guides advise disabling password authentication in favour of key-based authentication. While this is a good base-line, given the poor choices in password selection, there are some occasions where password authentication is essential, but these should be managed with person...

IntroductionThis is intended to be used by Site Administrators and staff at clients of Entity. As Apple and/or Cisco make changes to the way this process works, we will make the requisite changes, so it may be useful to subscribe to this document.OverviewThere are two composite parts to making this ...

IntroductionThis is intended to be used by Site Administrators and staff at clients of Entity. As Apple and/or Lightspeed Systems make changes to the way this process works, we will make the requisite changes, so it may be useful to subscribe to this document.OverviewThere are two composite parts to...

If you find yourself needing IT support, chances are good that we can help you out remotely. We do this over the internet using a simple, secure remote control program called SimpleHelp.You can watch a video of the steps below (macOS Ventura): You can watch a video of the steps below (macOS Montery ...

IntroductionFor URGENT problems please call us directly on 0508 ENTITY (0508 368 489)If you have a technical issue that you want to report, the best way to do this is by submitting a ticket to our helpdesk. It’s as straightforward as writing an email and only takes a couple of minutes.First get on t...

IntroductionThis live document is intended to be used by Site Administrators and staff at clients of Entity. As Google makes changes to the way this process works, we will make the requisite changes, so it may be useful to subscribe to this document.OverviewThere are two steps involved in using Goog...

The following table provides the steps to follow in order to use the basic features of the Entity communications system:FeatureHandsetSpeaker PhoneAnswering a Call1. Pick up the handset when the phone is ringing.1. Press the Speaker button on the phone.Ending a Call1. Hang up the handset or press th...

Listening to your voicemailYou can access your Entity Communications voicemail from your phone:- From your own phone - Simply dial *55 from your Entity Communications phone to access your personal mailbox.- Voicemail Star Access - Dial your own Entity Communications number from any phone and wait fo...

IntroductionThis is intended to be used by Site Administrators and staff at clients of Entity. As Apple and/or JAMF make changes to the way this process works, we will make the requisite changes, so it may be useful to subscribe to this document.OverviewThere are two composite parts to making this p...

You can manage your modem's settings by going to the Modem Interface. This is useful if you want to change your Wi-Fi's name and password, create a shared network drive or add a VPN.If you're using your own modem, please see Setting up a non-Entity modem.Steps to accessing Modem Web Interface1....

If you have a modem that you didn't buy from Entity and want to connect it to your broadband, you can use these settings to get going.You'll first need to check your modem's guide to ensure it is capable of connecting directly to Entity Fibre or broadband. (Some networking devices can only...

Our DNS Servers are:Preferred DNS Server: 188.166.239.35Alternate DNS Server: 128.199.192.221You may also prefer to use either Cloudflare's public DNS:Preferred DNS Server: 1.1.1.1Alternate DNS Server: 1.0.0.1Or Google's public DNS servers:Preferred DNS Server: 1.1.1.1Alternate DNS Server: 1.0.0.1...

Learn about how to factory reset a Netcomm NB604N modem. Before you start: Resetting your modem to its factory settings will remove any changes that you have made. This means that you will need to reapply these adjustments once the modem has been reset. Method 1: Reset buttonWhile the mode...

You can download the current version of macOS via the Mac App Store, and older ones via these links:macOS CatalinamacOS MojavemacOS High SierramacOS SierraOS X El CapitanOS X YosemiteIf, however, you find that you're unable to download using Software Update (with an error "Update not ...

Using email has become an essential part of our day-to-day activities (second only to instant messaging social platforms these days), but due to a bunch of technical reasons, legitimate emails can frustratingly be caught by our spam filters. Setting individual email contacts to "not spam" likely won...

You may find that there's not normally a reason for you to record some sort of audio, but it can be really useful, whether for the purposes of updating the IVR recording on your Entity communications system, taking notes during a meeting or a little voice memo reminding you of something you need to ...

If you are from an organisation that already has their email and/or files hosted with G-Suite (i.e. emails are sent as person@organisation.nz or similar), you will need to speak to your organisation's IT department about getting an account. Naturally, from a security perspective, no one else can do ...

If you don't already have a Google-hosted account (whether someone@gmail.com or someone@organisation.nz), please have a look at Signing up with Google at this link.As most people don't add/remove Google accounts on a daily basis, this series of articles is intended to be a reference for you to ...

Adding a Google Account using macOS on your MacThis tutorial assumes you're adding your Google account for the purposes of syncing with Apple's apps (e.g. Mail, Safari etc.) - if you're using the Chrome web browser and want to be able to make better use of the security separation, we'll add another ...