Moving existing Entity Mobile SIMs from our existing backend to 2degrees

What do I need to do? By when?

To get moved over to the 2degrees network you’ll need to move to a new mobile SIM.

Confirm your delivery address for your new SIM

To kick off this process we need you to confirm your delivery address and we’ll get replacement SIMs couriered out to you.

Swap your SIM

You’ll need to complete your SIM swap by 20 October 2023, as this is when your current SIM card will stop working.
Once you receive your new SIM(s) you will need to let us know to kick off the swap for any active services.

What’s going to change?

Largely, the way you use your phone today, won’t change. You’ll continue to be an Entity Mobile customer, you’ll just see ‘2degrees’ in the top right corner of your phone screen, instead of what’s there today.

Will I be a 2degrees mobile customer after the change?

No, you’ll still be an Entity Mobile customer and will be charged on your Entity Communications invoice, just as you are today. The difference is that we’ll be delivering your mobile service over the 2degrees network.

Will my mobile plan change?

There will be no change to your current plan as part of the SIM swap.

Terms and conditions

There are some changes to the terms and conditions with your updated SIM. You can read about these here.

What are my options if I don’t want to swap SIMs? What if I do nothing?

If you don’t want to swap your SIM card, it will stop working after 20 October 2023 which will result in your Entity mobile plan ending and you losing access to Entity mobile services.

We are working on another solution which will hopefully be available during December 2023 which will allow you to resume services on our previous backend provider. If the move to 2degrees is not a tenable solution for you, please let us know, allow the swap for the time being and then we'll swap you again, at our cost, once our alternative is up and running.

Please be aware that by activating your SIM swap you agree to these new terms and conditions.

What should I do before I swap my SIM

There are a couple of things we recommend you do before triggering your SIM swap.

Back up your Contacts
Save any Voicemails you don't want to lose

How do I back up my contacts?

While most people normally use the address book from their email or similar and therefore don't save their contacts on their SIM card anymore, it is possible that you might have some saved there. Before you swap your SIM card, it’s a good idea to back up any contacts saved in your current SIM card, so you don’t lose any phone numbers of your nearest and dearest. You can see below how to do this:

iPhone users
For iPhone users, your contacts are by default saved to your phone. If you think you might have some contacts on your SIM, follow these steps:
- On your iPhone, open the “Settings” app.
- Tap Contacts > Tap on “Import SIM Contacts”.
- If asked, choose where you want to import your SIM card contacts.
- Wait for the import to complete.
- Open Contacts and make sure that your contacts are imported.
Android users:

Go to your Contacts app.
Go to the menu and tap on settings.
Tap ‘Import/export contacts’.
Tap on Import.
Select your SIM card and then tap Import.
Tap on ‘All’ in the top left corner then tap ‘Done’ at the bottom of your screen.

Other:
- Go to your contacts.
- Select menu or options.
- Settings > Import Contacts > Import from SIM.
- You may need to refer to your phone’s user guide for specific settings.

How do I save my voicemails?

The most reliable way to save any important voicemails is to play them over speakerphone and record them on another device. Please make sure you do this before swapping your current SIM card to the new one, as any current voicemails won’t be accessible anymore once the new SIM is activated.

Can I keep my current voicemail set up?

Once you’ve swapped your SIM card, you’ll need to re-set up your voicemail.

Unfortunately, once you’ve swapped your SIM card, you’ll need to re-set up your voicemail and you will no longer be able to retrieve any past voicemails.

We recommend saving any important voicemails before swapping your SIM card. You will also need to set a new greeting as your current one will not be transferred.

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